Chestera
Liverpool

Terms & Conditions

1. Apartment Fixtures & Fittings

All of our apartments come with luxury Egyptian cotton bed linen, towels & baths mats. Walter Geering Toiletries; flat-screen TVs with DVD players; fully-equipped kitchens with cutlery, crockery and glassware; welcome packs (containing tea, coffee, sugar, milk sachets & biscuits);  spacious living areas;  full size balconies (on request – not all properties benefit from them);  full size fridge/freezer, oven/hob, washer/dryer, dishwasher (apart from Chester and Sir Thomas Street), microwave, toaster, kettle; intercom; hairdryer; iron & ironing board; complimentary weekly housekeeping service (for stays longer than 7 days); private parking (chargeable); baby cots (on request).

2. General Booking Policies

Liverpool

Check-in is between 3 pm and 11 pm at the Base office. Alternative arrangements can be made for all check-ins after this time for an additional fee of £20. Our office is situated at Hudson Gardens and all keys must be collected and returned here upon check-in and check-out.

Our full address:  2 Hudson Gardens, 136 Duke Street, Liverpool, L1 5BB (entrance is on Cornwallis Street by Savina Restaurant).

BASE Serviced Apartments aim to meet and exceed our customers’ expectations, firstly, by ensuring all of our guests respect other residents and their surroundings. Therefore, we operate an age restriction of guests no younger than 25 years.  On arrival, photographic identification will be requested, alongside a security deposit in the form of a card pre-authorisation (from £50 up to £250 per person).  Bookings will be cancelled if this is not presented and no refund will be issued.

Please note that Laser, Maestro, Solo cards or cash for pre-authorisation will not be accepted. Regretfully, any potential reservations for stag or hen parties will not be honoured at any of our locations and will be subjected to a cancellation (no refund will be issued).

 

Chester

Check-in time is between 3 pm and 6 pm at the apartment’s location. Complimentary self-check-in service is available for all guests arriving after 6 PM (this service needs to be pre-arranged in advance). The instructions will be provided after reservation is confirmed. All keys must be collected from and returned upon departure to the property address:  19 – 21 City Road, Chester, CH1 3AE.

BASE Serviced Apartments aim to meet and exceed our customers’ expectations, firstly, by ensuring all of our guests respect other residents and their surroundings. Therefore, we operate an age restriction of guests no younger than 25 years.  On arrival, photographic identification will be requested, alongside a security deposit in the form of a card pre-authorisation (from £50 up to £250 per person).  Bookings will be cancelled if this is not presented and no refund will be issued.

Please note that Laser, Maestro, Solo cards or cash for pre-authorisation will not be accepted. Regretfully, any potential reservations for stag or hen parties will not be honoured at any of our locations and will be subjected to a cancellation (no refund will be issued).

 

Our Terms & Conditions detailed below apply to all accommodation bookings made either with BASE Serviced Apartments directly or via 3rd party agents. Therefore, all bookings accepted by BASE Serviced Apartments are subject to these Terms & Conditions and are deemed to have been accepted in full by the lead Guest and their party. The full payment received for the booking is considered as an acceptance of these Terms & Conditions.

Reference to ‘party’ in these Terms & Conditions refers to the Guest’s family or guests staying in an apartment or apartments. The Guest agrees to make his or her party aware of these Terms & Conditions.

 

3. Payment Policy

A 10% deposit is required at the time of booking to secure the reservation. The remaining 90% is required seven days prior to arrival date. Apartments cannot be reserved if the full payment has not been received. If a booking is made less than 7 days prior to the arrival date, the full payment is required at the time of booking.

Advanced Purchase Rates are available 21 or more days prior to the arrival date and are fully prepaid at the time of booking. Advance Purchase Rates are non-refundable, non-amendable and non-transferable.

Failure to receive the payment may result in the cancellation of a booking.

Payment should be done in GBP. For reservations made by credit cards, a transaction fee is incurred of 1.9% for Visa Credit, MasterCard and Amex of the total payable.

The card holder must present the debit or credit card that was used for accommodation pre-payment and valid Photo ID upon arrival. Failure to do so may result in refusal of a stay and guest will not be entitled to a refund.

4.  Cancellation Policy

Reservation can be cancelled free of charge up to 7 days prior to arrival date before 2 pm. Cancellation requests need to be made in writing if a reservation was made with Base Serviced Apartments directly. If a reservation was made via a 3rd party website, it is necessary that the agent is notified and a cancellation form is sent through via email. Otherwise, the booking will remain active and deposit will be charged accordingly.

The 10% deposit is refundable if the reservation is cancelled 7 days prior to arrival date before 2 pm.

After this time, 90% balance is taken for all bookings and it becomes non-refundable.

Early departures are treated as cancellations and the Guest is not entitled to a refund for the remaining number of nights if the cancelled period is shorter than 7 nights.

Different terms will apply to bookings made on Advance Purchase Rate (non-refundable) and long term bookings for more than 28 days.

Non-arrivals are treated as cancellations and you will not be entitled to a refund.

 

5. Collection of the Keys

For Liverpool:

Keys to the apartments are to be collected and returned unless otherwise agreed, from the head office from the following address: 2 Hudson Gardens, 136 Duke Street, Liverpool, L1 5BB. As standard, we provide only one key to each apartment. The additional key is provided only on a request. The maximum number of keys provided to each apartment is two.

For Chester:

Keys to the apartments are to be collected and returned from the following address: 19-21 City Road, Chester, CH1 3AE. As standard, we provide only one key to each apartment. The additional key is provided only on a request. The maximum number of keys provided to each apartment is two.

5. Car Park

For Liverpool:

Parking is available at each location, except Sir Thomas Street, however, is subject to availability and is operated on first come first serve basis.  The additional charge of £12.00 per night applies.

For Chester:

There is no car parking facility at the property. However, information on local car parks can be provided on request.

6. Special Requests

All special requests will be considered when allocating bookings but cannot be guaranteed.

7. Security Deposit & Age Restriction

Base Serviced Apartments aim to meet and exceed our customer’s expectations, firstly, by ensuring all of our guests respect other residents and their surroundings, and for that reason, we operate a strict 25 and over policy. Photographic identification and security deposit in the form of a card pre-authorisation (from £50 for up to £250 per person) will be requested on arrival and bookings will be cancelled in the event this is not presented. Please note that Laser, Solo cards or cash pre-authorisation will not be accepted. We also regret to inform guests that reservations for stag or hen parties will not be honoured in any of our locations and will be subject to a cancellation.

A pre-authorisation is a temporary hold on a specific amount of the available balance on a credit or debit card.  It is not a charge and no funds are debited from the Guests account. The credit/debit card is pre-authorised on check-in via chip and pin.

8. Damage to the company’s property

The Guest is responsible for taking all reasonable care of the apartment and its content. The Guest agrees to keep the accommodation and any of its content in the same state of repair and conditions as at the commencement of the stay. In case of any damaged caused by either negligence or deliberate act of vandalism by the Guest or their party,  the card details provided for security deposit will be used for rectifying the damaged plus 30% administration. Should the damage come to light after the Guest’s departure we reserve the right to charge the card details provided upon arrival. Charges may include the loss of revenue if an apartment has to be placed out of order while the repairs are carried out to return the apartment to the BASE standard.

9. Occupancy

The apartment is only to be occupied by the number of guests stated on the booking form. Any social gatherings are not permitted. If Base is made aware that the maximum occupancy was exceeded during the stay, Guest will incur a fee of £100 per person.

10. Conduct and Right to Evict

Any inappropriate behaviour including causing any sorts of nuisance and disruption to other guests or residents of the building will not be tolerated. The guest and their party are responsible for respecting neighbours by keeping the noise to a reasonable level before 11.00 pm and refrain from making noise thereafter. Guests are not permitted to use the apartments for any illegal or immoral purposes. In the event when Base Serviced Apartments receives complaints regarding excessive noise or unacceptable behaviour from Guest’s party or where a previous request to comply with rules and regulations are ignored, Base Serviced Apartments reserves the right to ask you and your party to leave the apartment.

In the event when Guest and its party refuse to vacate the property, having been asked by Base Serviced Apartments employee, the police will be asked to attend. The Guest will not be entitled to a refund for the remaining number of nights and additional charges may apply in cases like noise complaints from the residents, disorderly or immoral behaviour.

We reserve the right to decline any bookings where we have the reason to believe that the Guest will not use the apartment responsibly or will intend to use our premises for subleasing to generate income.

Angry, abusive, threatening Guests or Guests under the influence of alcohol or illegal substances will be refused entry.

11. Right of Entry

Base Serviced Apartments reserves the right to enter the apartment at a reasonable time in case of any remedial maintenance repairs or inspection or should we have a reason to believe that accommodation is to be used for any dangerous, offensive, noisy or immoral activity.

12. Cleanliness

The Guest agrees to keep the apartment reasonably clean and tidy. If the apartment is left in an unreasonable and unclean condition Base Serviced Apartments reserves the right to charge the Guest for the excessive cleaning charged at £30 per hour. Guest agrees that any maintenance issues occurred during the Guest’s stay will be immediately reported to BASE reception team to prevent the apartment or any of its content from further damage.

13. Smoking

Smoking is not permitted inside apartments or its premises (this includes balconies, public hallways, atriums and car parks). If guest(s) is/are found to violate this policy, there will a fine incurred of £100.00. An additional fee may also be incurred if the apartment needs to be closed for sale due to strong cigarette smell. The additional fee may vary depending on a best available rate the apartment is being sold on that day.

14. Pets

Pets are not allowed.

15. Internet Usage

All of our locations offer Wi-Fi free of charge.

16. Cleaning

A weekly clean is included in the price for stays longer than 7 nights. A weekly clean includes a change of the linen, towels and general cleaning. Please be advised that washing the dishes and removal of excess rubbish is not included in the service. The day your weekly clean is scheduled will be advised on the day of your arrival.

17. Lost Property

Lost property will be kept on-site by Base Serviced Apartments for the period of two weeks. After that time if the left property is not claimed by the Guest it will be disposed of.

18. Loss of Guest Property

Base Serviced Apartments is not liable for loss or damage to any of Guests’ belongings during the stay in our apartments.

19. General Information

Images of apartments presented on our website and third party websites are for reference only as the apartments vary in style, size and shapes. We reserve the right to amend the content of our website at any time.

20. Security Statement

When you are booking with Base Serviced Apartments, your card details are taken through a secure online payment gateway supported by Secure Trading to ensure that the cardholder’s data is protected.

21. Privacy Statement

The Guest’s details are not passed to any third parties. The whole process of handling Guest’s payment is PCI and DSS (Payment Card Industry and Data Security Standard) compliant.

22. Loss of BASE Property and Additional Charges

1.       Lost keys – £100.00

2.       Lost apartment fob – £50.00

3.       Lost car park fob – £60

4.       Lost parking permit – £35.00

5.       Lost proximity card (Cumberland Street) – £75

6.       Emergency Call out charge after 11 pm – £50.00

7.       Excessive cleaning -£30 per hour

8.       Smoking fine – £100.00

9.       Disruption / Noise complaints /Social Gatherings – £100.00

10.     Late check-in in Liverpool – £20

11.      Late check-out – £10 per hour (after 11 am)

12.     Car parking space in Liverpool – £12 per night

13.     Transaction fee for using credit cards – 1.9% of the total booking fee for Visa Credit, MasterCard & American Express

14.     Damages made to the apartment during Guest’s stay will incur a fee.

Damage to the apartment or any of its contents will be charged to you at cost, plus 30% administration fee which will be deducted from the card details provided on arrival. (Please note a full breakdown will be provided upon request